About Wylie ERWhat are your hours of operation? Expand
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!What kind of emergencies do you treat? Expand
Wylie ER treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.Do you provide care for babies and children in addition to adults? Expand
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals to make sure their stay is comfortable.Do I need to make an appointment? Expand
There is no need to make an appointment with Wylie ER. If you think you might be having a medical emergency, we encourage you to come in immediately. Wylie ER can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.How much is a visit at Wylie ER? Expand
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.How is Wylie ER different from an urgent care center? Expand
Wylie ER is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms, like Wylie ER, are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing.
Another important difference between the two is that Wylie ER is staffed by ER-trained physicians and registered nurses. While, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.What is the average wait time? Expand
As a standalone emergency center, Wylie ER features much shorter wait times than typical hospital-based emergency rooms. Wylie ER doesn’t take patients from 911 ambulance services, therefore minimizing patient volume, and allowing us to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.What if I need to be admitted to the hospital for further care? Expand
If you need to be admitted to a hospital for additional care, Wylie ER will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.Do you have a diagnostic lab onsite? Expand
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Wylie ER is 15 minutes.Do you offer radiology services? Expand
Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.What are the documentation required for outpatient services? Expand
The following documentation is required for hospital outpatient services to be rendered. 1. Documentation that supports medical necessity of the outpatient service (e.g. physician’s office visit note, or progress note, etc.) 2. A signed and dated physician’s order for the outpatient service.
Billing & Insurance QuestionsWhat insurance do you take? Expand
Wylie ER is out-of-network for all benefit plans including Medicare and Medicaid; however, Wylie ER does honor all in-network deductibles and benefits for medical emergencies. Due to this facility operating as an independent emergency room and not classified as a hospital with inpatient services, we are unable to participate with Medicare or Medicaid insurance plans.How do I know if Wylie ER is “in network”? Expand
According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.Can I Come To Wylie ER If I Don’t Have Insurance? Expand
Yes, Wylie ER always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place, you will still have the option of using a cash-fee plan to pay for your ER visit.What Part Of My Bill Am I Responsible For? Expand
You will be asked to pay your emergency room copay at the end of your visit.How is my emergency visit processed with my insurance provider? Expand
Your ER visit will be processed by Tyvan Billing and sent to your insurance company.
Wylie ER accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.
To learn more, visit our Billing & Insurance page.What if I have trouble with my insurance company? Expand
State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit https://insurance.az.gov/.
You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.What About Worker’s Compensation? Expand
Workers’ compensation is a state-funded insurance program that gives covered employees income and medical benefits if they’re injured while working. Texas employers may choose to provide their employees with this coverage. Most employers will inform you as to whether or not you’re covered under this state plan.
Workers’ compensation pays medical bills and is covered underneath the Texas Workers’ Compensation Act.
For more information on workers’ compensation, visit this page.
If you’d like to file or dispute a claim, call 800-252-7031, option 1, to speak with a representative with the Texas Department of Insurance.Why are Senate Bill 425 and House Bill 3276 so important to me? Expand According to guidelines set by the state of Texas, all freestanding ERs are required to post the notice below at their facility and website:
• The facility is a freestanding emergency medical care facility;
• The facility charges rates comparable to a hospital emergency room, and may charge a facility fee;
• A facility or a physician providing medical care at the facility may not be a participating provider in the patient’s health benefit plan provider network;
• A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient; and.
•This facility is not a participating provider in any health benefit plan provider network. However, by state law your health insurance company is required to process your ER visit at in-network benefit levels.